Terms of Service

Article 1 (Application)

These Terms shall apply to all relationships between customers and the Company relating to the use of the Service. Individual provisions that the Company separately establishes regarding the Service shall constitute a part of these Terms.

Article 2 (User Registration)

A person who wishes to use the Service shall apply for user registration by the method prescribed by the Company, and registration is completed when the Company approves it. The Company may decline to approve an application for user registration in the following cases.

• Where false information was provided in the application;
• Where the application is from a person who has previously violated these Terms;
• Where the Company otherwise judges the user registration to be inappropriate.

Article 3 (Account Management and Identification Features)

1. In connection with the use of the Service, the Company provides features for registering and deleting the user IDs (accounts) that customers use to log in.

2. Customers shall appropriately manage their account information for the Service at their own responsibility. Customers may not, under any circumstances, transfer or lend their account information to a third party. Except where there is willful misconduct or gross negligence on the part of the Company, the Company shall bear no liability whatsoever for any damage arising from the use of account information by a third party.

Article 3-2 (Issuance of Accounts, Access Rights, and Authentication Information Features)

1. Issuance of Initial Accounts and Privilege Management
The initial account for the Service is issued as an administrator (power user) to the email address specified at the time of application. Using the features within the Service, customers can individually set and manage roles such as administrator privileges and view-only privileges for each additional user. Added users set their own passwords through an invitation email and access the Service.

2. Management of Authentication Information
To ensure the security and convenience of the Service, the Company provides a password-reissue feature for users themselves, a password-reset feature by administrators for target users, and, to build a more secure login environment, two-factor authentication (2FA) and single sign-on (SSO) features.

3. Special Provisions on Concierge Onboarding During the Trial Period
As implementation support for the product, we adopt a “concierge onboarding” model during the trial period. Based on the customer’s explicit consent, the Company’s customer service representatives may set up the customer’s environment as administrators and perform setup and initial configuration on the customer’s behalf. The access privileges granted to the Company’s representatives for this purpose are promptly disabled at the end of the trial period.

4. Secure Operational Support
So that administrators can manage privileges securely, the Company adopts a design that displays, as appropriate, the scope of privileges and the definitions of roles (such as Admin, Editor, and Viewer) within the settings-screen UI, thereby preventing errors in granting privileges without relying on static manuals.

Article 4 (Fees and Method of Payment)

As consideration for the paid portions of the Service, customers shall pay the usage fees separately determined by the Company by the method designated by the Company. If a customer is late in paying usage fees, the customer shall pay late-payment damages at a rate of 14.6% per annum.

Article 5 (Prohibited Acts)

In using the Service, customers shall not engage in the following acts.

• Acts that violate laws and regulations or public order and morals;
• Acts related to criminal conduct;
• Acts that destroy or interfere with the functions of the servers or networks of the Company, other users of the Service, or third parties;
• Acts that may interfere with the operation of the Company’s services;
• Acts of collecting or accumulating personal information and the like about other users;
• Acts of gaining, or attempting to gain, unauthorized access;
• Acts of impersonating other users;
• Acts of directly or indirectly providing benefits to antisocial forces in connection with the Company’s services;
• Acts that infringe the intellectual property rights, portrait rights, privacy, reputation, or other rights or interests of the Company, other users of the Service, or third parties;
• Other acts that the Company judges to be inappropriate.

Article 6 (Suspension, etc. of the Provision of the Service)

The Company may suspend or interrupt the provision of all or part of the Service without prior notice to customers if it judges that any of the following applies.

• When performing maintenance, inspection, or updates of the computer systems related to the Service;
• When the provision of the Service becomes difficult due to force majeure such as earthquake, lightning, fire, power outage, or natural disaster;
• When computers or communication lines stop due to an accident;
• When the Company otherwise judges that the provision of the Service is difficult.

The Company shall bear no liability whatsoever for any disadvantage or damage suffered by a customer or a third party due to the suspension or interruption of the provision of the Service.

Article 7 (Usage Restrictions and Deregistration)

The Company may, without prior notice, restrict a customer’s use of all or part of the Service, or deregister a customer, if the customer falls under any of the following.

• Where the customer violates any provision of these Terms;
• Where it becomes clear that there is a false fact in the registered matters;
• Where there is a default in the obligation to pay fees or the like;
• Where there is no response for a certain period to contact from the Company;
• Where the Service has not been used for a certain period since the last use;
• Where the Company otherwise judges the use of the Service to be inappropriate.

Article 8 (Withdrawal)

Customers may withdraw from the Service by the procedure prescribed by the Company.

Article 9 (Disclaimer of Warranties and Limitation of Liability)

1. The Company does not warrant, whether expressly or impliedly, that the Service is free from de facto or legal defects (including defects, errors, or bugs relating to safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security, and the like, as well as infringement of rights).

2. The Company shall compensate for damage arising to a customer due to the Service only where there is willful misconduct or negligence on the part of the Company, up to a maximum of the cumulative amount of usage fees paid by the customer to the Company during the three months retroactive from the time the relevant damage occurred.

3. Notwithstanding the preceding paragraph, the cap in the preceding paragraph shall not apply to damage arising from the Company’s willful misconduct or gross negligence.

4. The Company shall bear no liability for damage arising from force majeure such as natural disasters, war, terrorism, riots, amendments to laws and regulations, acts of government agencies, or failures of communication lines.

5. If the agreement between the Company and a customer regarding the Service constitutes a consumer contract as defined in the Consumer Contract Act, the disclaimer provisions and the liability cap of this Article shall not apply.

Article 9-2 (Collection and Use of Data in the Service)

1. In providing the Service, the Company collects the following data (hereinafter the “Collected Data”) on the customer’s website.

• (1) Information entered by site visitors through the Service’s features (AI chat, calendar booking forms, pop-ups/banners, and other input forms), including name, email address, phone number, company name, job title, department name, website URL, inquiry content, and other custom input items configured by the customer;
• (2) Behavioral data obtained through the Service’s email delivery and outreach features (such as email opens and link clicks);
• (3) Behavioral data such as site visitors’ URLs of viewed pages, time on page, scroll depth, number and duration of sessions, and engagement data with each of the Service’s features (chat, calendar, pop-ups, Download Center, etc.), including the pages viewed and viewing time of materials;
• (4) Site visitors’ IP addresses, device information, and browser information;
• (5) Corporate attribute information estimated based on information such as IP addresses (company name, industry, location, employee size, etc.);
• (6) Cookie and session information.

2. The Company shall use the Collected Data only for the following purposes.

• (1) Providing and operating the Service (including generating responses via the AI chatbot, creating sales opportunities, and nurturing through email delivery);
• (2) Improving the Service and developing new features;
• (3) Providing usage reports to customers;
• (4) Integrating and transferring Collected Data to an external CRM or the like designated by the customer;
• (5) Maintaining the security of the Service and preventing unauthorized use.

3. The Company shall not use the Collected Data for any purpose other than those set out in the preceding paragraph, and shall not provide it to third parties without the customer’s prior written consent, except where required by laws and regulations.

4. The Company shall not collect from the customer’s website any data other than the data set out in Paragraph 1. If the Company changes the scope of the Collected Data, it will notify the customer in advance and obtain consent.

5. In using the Service, the customer shall be responsible for appropriately disclosing, in the privacy policy of the customer’s own website, the collection of data by the Service.

Article 9-3 (Use for Training AI Models)

1. For the purpose of improving the quality of the Service, the Company may statistically process or anonymize the Collected Data and use it to improve AI models.

2. In the use described in the preceding paragraph, the Company shall take the following measures.

• (1) Anonymizing the data into a form that cannot identify a specific customer or site visitor;
• (2) Ensuring that the original personal information cannot be restored from the anonymized data;
• (3) Ensuring that a customer’s proprietary trade secrets, customer information, and other confidential information are not output in another customer’s use of the Service.

3. The customer consents to the use of data for AI training after the anonymization processing described in the preceding paragraph. However, if the customer requests in writing that the Company stop the use of data for AI training, the Company will respond within a reasonable period.

Article 9-4 (Ownership and Handling of Data)

1. The intellectual property rights in the data uploaded to the Service by the customer, and in the output generated using the Service, belong to that customer.

2. The Company may use the data uploaded by the customer to the extent necessary to provide, maintain, and improve the Service. However, use for the purpose of improving AI models shall be governed by the provisions of Article 9-3.

3. The intellectual property rights in statistical data, behavioral metadata created or obtained by the Company through the Service, and in the Service itself, belong to the Company.

4. Inquiries regarding the handling of intellectual property rights in the Service, or reports of rights infringement and the like, are accepted through the support desk prescribed by the Company. The Company will conduct appropriate legal confirmation and internal escalation regarding the matters received and respond promptly.

Article 9-5 (Data Processing After Termination of the Agreement)

1. When the agreement to use the Service is terminated, the Company will, within the period defined by the Company (in principle, within 90 days of termination), delete or anonymize the identifiable personal data registered by the customer (such as name and email address).

2. Notwithstanding the preceding paragraph, the Company may retain and use indefinitely, even after the termination of the agreement, behavioral history, statistical information, and metadata that have been processed so that individuals cannot be identified, for the purposes of service improvement and analysis.

3. If the customer wishes to export data or have data individually deleted upon termination of the agreement, the customer shall notify the Company at least 30 days prior to the date of termination. The Company will respond to such requests to a reasonable extent.

Article 9-6 (Shared Responsibility for Security)

Security protection in the Service is operated under a shared responsibility model among the customer, the Company, and the infrastructure provider used by the Company (AWS). The respective scopes of responsibility are as follows.

1. The Customer’s Responsibility
Appropriate management of accounts (such as setting strong passwords and using multi-factor authentication), granting and managing appropriate access privileges within the team (such as Admin, Editor, and Viewer), and ensuring the legality of the content of data entered into and registered in the Service are the customer’s responsibility.

2. The Company’s Responsibility
Secure development of the applications related to the Service, appropriate management of the AI and search infrastructure, logical network security, and the operation of workflows for the pseudonymization and deletion of data are the Company’s responsibility.

3. The Infrastructure Provider’s (AWS) Responsibility
The physical security of the data centers that form the foundation of the Service, the maintenance of server hardware, and the certified disposal of physical storage media belong to the scope of responsibility of the infrastructure provider.

4. Special Provisions on Responsibility During Implementation Support
During the implementation phase of the Service, the Company’s representatives may, at the customer’s request, perform initial configuration and account issuance on the customer’s behalf. Even in such cases, the responsibility for the final confirmation and approval of the configuration content rests with the customer, and after onboarding is completed, the management structure shall promptly transition to one led by the customer.

Article 9-7 (Details of Security and Operational Specifications)

The detailed security measures in the Service (encryption, network separation, backup structure, AI protection measures, etc.), the specific notification targets in the event of an incident, and the specifications regarding system change management and maintenance are set out in the “Security and Operational Specifications” provided on the console screen within the Service. In using the Service, the customer shall confirm and consent to the content of that document.

Article 9-8 (Inquiries Regarding Information Security Incidents)

Inquiries from customers regarding information security events or incidents are handled directly through the Company’s representatives and designated chat tools, support centers, and the like. If the Company judges an event to be serious, the Company will promptly notify the customer and report progress as appropriate.

Article 9-9 (Investigation of Logs and Disclosure to Public Authorities)

1. As a general rule, the primary investigation at the time an event or incident occurs shall be conducted by the customer themselves, using the access log viewing feature provided by the Company. However, if the Company judges an event to be serious, the Company will consider providing the customer with application error logs and the like.

2. Where there is a request for disclosure or provision through lawful procedures from a public authority with jurisdiction under laws and regulations, the Company may disclose information to that authority without prior notice to or consent from the customer, in accordance with the Company’s Privacy Policy.

Article 10 (Changes to the Content of the Service)

The Company may change, add to, or discontinue the content of the Service upon prior notice to customers, and customers shall consent to this.

Article 11 (Changes to the Terms of Service)

The Company may change these Terms without the individual consent of customers in the following cases.

• When the change to these Terms conforms to the general interests of customers;
• When the change to these Terms is not contrary to the purpose of the agreement to use the Service and is reasonable in light of the necessity of the change, the appropriateness of the content after the change, and other circumstances relating to the change.

In changing these Terms under the preceding paragraph, the Company will notify customers in advance of the fact that these Terms will be changed, the content of the changed Terms, and the time when they take effect.

Article 12 (Handling of Personal Information)

The Company shall appropriately handle personal information obtained through the use of the Service in accordance with the Company’s “Privacy Policy.”

Article 13 (Notices or Communications)

Notices or communications between customers and the Company shall be made by the method prescribed by the Company. Unless the customer submits a change notification in accordance with the method separately prescribed by the Company, the Company will treat the currently registered contact details as valid and make notices or communications to those contact details, which shall be deemed to have reached the customer at the time of transmission.

Article 14 (Prohibition of Assignment of Rights and Obligations)

Customers may not, without the prior written consent of the Company, assign to a third party or provide as security their status under the usage agreement or their rights or obligations under these Terms.

Article 15 (Governing Law and Jurisdiction)

In interpreting these Terms, Japanese law shall be the governing law. In the event of a dispute regarding the Service, the Tokyo District Court shall be the court of exclusive agreed jurisdiction of the first instance.