Self-Serve Terms of Service

1. Eligibility and business use only

1.1 The Service is offered solely for business and professional use. You represent that you are entering into these Terms in the course of a business or profession, not as a consumer for personal, domestic or household purposes, and that you have authority to bind the company or organisation on whose behalf you accept these Terms.

1.2 You must be at least 18 years old to create an account.

1.3 You may not use the Service if you are located in, or are ordinarily resident in, a country or territory subject to comprehensive trade sanctions or embargoes, or if you are a person with whom we are prohibited from dealing under applicable export control or sanctions laws (including those of Japan). We may decline or close registrations to the extent required to comply with such laws.

2. Account registration

2.1 You must provide accurate and current registration information (including your business name and country) and keep it up to date.

2.2 Registration is complete when you finish the online signup flow. We may decline or cancel a registration only on objective grounds: where the information provided is false or incomplete, where the registration violates Section 1 (eligibility), where a previous agreement with you was terminated for breach, or where acceptance would cause us to breach applicable law.

2.3 You are responsible for maintaining the confidentiality of your account credentials and for activity under your account. You must notify us promptly of any suspected unauthorised use. Administrator users can manage roles and access for additional users within the Service.

2.4 Support access. Our authorised personnel may temporarily access your workspace to provide onboarding, support or troubleshooting. Such access is limited to what the task requires and expires automatically, every access is recorded in your workspace activity log with our staff’s actions visibly flagged, and you can switch support access off at any time in the Service’s settings — doing so immediately removes any existing access. See also Section 3.2 of the DPA.

3. Free trial

3.1 We may offer a free trial of the Service. The specific trial mechanics — its duration or usage limits, whether payment details are required, and how the trial transitions to a paid subscription — are stated at signup.

3.2 We will notify you by email before you incur any first charge following a trial. If you do not wish to continue, you can cancel within the Service before the charge date at no cost.

3.3 Unless we state otherwise at signup, one free trial is available per organisation (including its related entities). We may modify, limit or end a free trial where reasonably necessary to protect the Service — for example, on suspected abuse or circumvention of trial limits — and will notify you when we do.

4. Subscription term, renewal and cancellation

4.1 Subscriptions run for the billing period selected at purchase (monthly or annual) and renew automatically for successive periods of the same length unless cancelled.

4.2 Renewal reminders. For annual subscriptions, we will send a reminder email to your account administrator at least 14 days before each renewal date, stating the renewal price and how to cancel.

4.3 Cancellation at any time, in-app. You may cancel your subscription at any time from the billing settings within the Service, without needing to contact us. Cancellation takes effect at the end of the current billing period; you keep access until then. We do not charge cancellation or exit fees.

4.4 Except as expressly stated in these Terms (including Sections 6.2, 8.3 and 15.2) or required by law, fees already paid are not refunded for partial billing periods.

5. Fees, taxes and payment

5.1 Fees for each plan are as published on our pricing page (or as displayed at checkout) at the time you subscribe or renew, in the currency displayed for your market.

5.2 All fees are exclusive of taxes. GST, consumption tax, or other applicable indirect taxes are added where required, or handled under a reverse-charge or equivalent mechanism where applicable. You agree to provide a valid business tax identifier for your jurisdiction when requested at billing (for example an ABN in Australia, a GST number or NZBN in New Zealand, or a GST registration number in Singapore), and warrant that your details are accurate. If you do not provide a valid business tax identifier, we may be required to treat the sale as a consumer sale for tax purposes and charge applicable taxes.

5.3 Payment is collected by the payment method registered at checkout through our payment provider. If a payment fails, we will notify you and retry; if payment remains outstanding 14 days after notice, we may suspend the Service until payment is made.

5.4 Price changes. We may change subscription fees by giving you at least 30 days’ notice by email. A price change takes effect from your next renewal after the notice period — never mid-term. If you do not accept the new price, you may cancel before the renewal date at no cost.

6. The Service and changes to it

6.1 We continuously improve the Service and may add, modify or remove features. We will exercise this right reasonably, having regard to your interest in continuity of the Service.

6.2 If a change materially degrades the core functionality of the Service you have paid for, or we discontinue the Service, we will give you at least 30 days’ advance notice, and you may terminate your subscription and receive a pro-rata refund of prepaid fees for the unused portion of your term.

6.3 We may suspend the Service temporarily for maintenance, inspection or updates, or where provision becomes impracticable due to events beyond our reasonable control. We will give advance notice of planned maintenance where practicable.

6.4 Usage limits. Each plan and each trial includes usage limits — such as traffic, contact, email-sending, AI-generation and API quotas — as published on the pricing page or stated within the Service. We may apply reasonable technical controls, including rate limits, to enforce these limits and to protect the stability and security of the Service for all customers. We will tell you within the Service when you reach a plan limit, and you can upgrade or purchase more. If you exceed a limit we may restrict the affected feature until usage returns within the limit; sustained overuse may require a plan upgrade.

7. Acceptable use

7.1 In using the Service, you must not:

• violate applicable laws or regulations, or use the Service for criminal activity;
• interfere with or disrupt the Service or the servers or networks of the Company or any third party, or attempt unauthorised access;
• impersonate others or misrepresent your affiliation;
• infringe the intellectual property, privacy or other rights of any person;
• upload or distribute malware or other harmful code;
• flood or overload the Service, or conduct load testing, stress testing or penetration testing against it without our prior written consent;
• scrape, crawl or bulk-extract the Service or its content, or access the Service by automated means other than its documented interfaces;
• circumvent or attempt to circumvent usage limits (Section 6.4), trial limits, metering or billing — including by creating multiple accounts or organisations, misrepresenting your organisation or its domain, manipulating usage counters, or registering more than one free trial for the same organisation (Section 3.3);
• resell, sublicense or provide the Service to third parties except as expressly permitted;
• use the Service to send unlawful, deceptive or unsolicited communications in breach of Section 7.2.

7.2 Email and messaging compliance. You are the sender of messages sent through or with the assistance of the Service. You must ensure that each commercial electronic message you send has a lawful basis under the laws applicable to you and your recipients — including the Spam Act 2003 (Cth) in Australia, the Unsolicited Electronic Messages Act 2007 in New Zealand, the Spam Control Act 2007 in Singapore, and the Act on Regulation of Transmission of Specified Electronic Mail in Japan — that messages accurately identify you as sender, and that unsubscribe requests are honoured promptly. The Service provides features that assist your compliance (including consent-capture form fields, unsubscribe links and suppression of opted-out contacts); using them appropriately for the laws that apply to you remains your responsibility, and you must not circumvent them. We may restrict sending features where we reasonably believe they are being used unlawfully.

8. Customer data, privacy and data processing

8.1 You retain all rights in the data you upload to the Service and in the data collected from your website through the Service (“Customer Data”). We process Customer Data that contains personal information on your behalf, as your processor or service provider, in accordance with the Data Processing Addendum (“DPA”), which is incorporated into these Terms.

8.2 You are responsible for your own compliance with privacy laws that apply to your collection of visitor data through the Service — including making the privacy disclosures required in your jurisdiction on your own website. The Service provides disclosure templates and configuration options to assist you; they are not legal advice.

8.3 If we materially change the categories of data the Service collects from your website, we will notify you in advance; if you do not accept the change, you may terminate under Section 15.2.

9. AI features and AI training

9.1 The Service uses artificial intelligence to generate content (such as chat responses and emails). AI output may contain errors. You are responsible for reviewing AI-generated content and for how you use it; features that send AI-generated communications operate under settings you control.

9.2 We may use Customer Data to improve our AI models only after it has been de-identified and aggregated so that it no longer identifies you, your visitors, or any individual, and cannot reasonably be re-identified. We do not use one customer’s confidential information to generate output for another customer.

9.3 You may opt out of the use of your Customer Data for AI model improvement at any time via the settings screen within the Service, with effect for data processed after the opt-out.

9.4 AI feature misuse. You must not: use automated, scripted or bulk prompting of the Service’s AI features beyond the ordinary business use of your plan; use the AI features to build or train a competing product; resell or make the Service’s AI capacity available to third parties as a stand-alone service; or attempt to extract the Service’s underlying prompts, models or configuration, or another customer’s data, including through prompt injection. Section 12 applies to breaches of this Section.

10. Intellectual property

10.1 We (and our licensors) retain all rights in the Service, including software, models, and statistical data that does not identify you or your visitors. You receive a non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription.

10.2 Output generated for you through the Service from your Customer Data belongs to you. If you give us feedback about the Service, we may use it without restriction, provided we do not disclose your confidential information.

11. Confidentiality

Each party will keep the other party’s non-public business, technical and commercial information confidential, use it only to perform under these Terms, and protect it with at least reasonable care. This obligation does not apply to information that is or becomes public without breach, was known before disclosure, is independently developed, or must be disclosed by law (with notice to the other party where lawful). It survives for 3 years after termination.

12. Suspension and termination by us

12.1 If we reasonably believe you have breached these Terms in a way that can be remedied, we will notify you and give you at least 14 days to remedy the breach before suspending or terminating your account.

12.2 We may suspend or terminate immediately only where we reasonably believe that: the breach is serious and cannot be remedied; your use poses a security risk to the Service, other customers, or recipients of communications sent through the Service; your use is unlawful or causes us to breach applicable law; or fees remain unpaid 14 days after a payment-failure notice under Section 5.3. If we act immediately, we will notify you promptly — at the latest within 2 business days — with the reason and what is needed to restore access.

12.3 Any suspension will be proportionate — limited to the affected feature where reasonably possible — and lifted once the ground for it is resolved.

12.4 Mistaken suspension. If a suspension under this Section turns out to have been mistaken, we will promptly restore the Service and, on your request, credit the fees for the affected period on a pro-rata basis. This Section does not limit Section 14.

13. Effect of termination and data export

13.1 On termination or expiry, your right to use the Service ends. For 30 days after termination you may export your Customer Data using the Service’s export features or by request to support.

13.2 After the export window, we delete or de-identify Customer Data in accordance with the DPA (in principle within 90 days of termination). De-identified, aggregated data that no longer identifies any person or customer may be retained for service improvement and analytics.

14. Warranties, disclaimers and liability

14.1 We warrant that we will provide the Service with reasonable care and skill. Except as expressly stated in these Terms and to the extent permitted by law, the Service is provided “as is” and we do not warrant that it will be uninterrupted or error-free.

14.2 To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profits, or loss of data, and each party’s total aggregate liability arising out of or in connection with these Terms is capped at the fees paid by you in the 12 months preceding the event giving rise to the claim.

14.3 The exclusions and cap in Section 14.2 do not apply to: a party’s wilful misconduct or gross negligence; your payment obligations; or any liability that cannot be excluded or limited under applicable law (including the non-excludable rights described in Section 17).

14.4 Nothing in these Terms excludes, restricts or modifies any right or remedy you have under mandatory applicable law that cannot lawfully be excluded, restricted or modified.

15. Changes to these Terms

15.1 We may update these Terms from time to time. Changes that do not materially reduce your rights (such as clarifications, new-feature terms, or changes required by law) take effect when posted, with notice within the Service.

15.2 For changes that materially reduce your rights or increase your obligations, we will give you at least 30 days’ advance notice by email and within the Service. If you do not accept such a change, you may terminate your subscription before the change takes effect and receive a pro-rata refund of prepaid fees for the unused portion of your term. Continued use after the effective date, following such notice, constitutes acceptance.

16. Notices, assignment and general

16.1 We give notices by email to your account administrator’s registered address and/or within the Service; you give notices to the contact stated on our website. Keep your registered email current.

16.2 Neither party may assign these Terms without the other’s consent (not to be unreasonably withheld), except that either party may assign to an affiliate or to a successor in a merger, reorganisation or sale of substantially all assets, with notice to the other party.

16.3 Severability. If a provision of these Terms is found void or unenforceable in a jurisdiction, it is severed or read down there to the minimum extent necessary, and the remainder of these Terms continues in full effect. A failure to enforce a provision is not a waiver.

16.4 Local mandatory rights unaffected. Nothing in these Terms (including any limitation, exclusion, variation, termination, or governing-law provision) excludes, restricts or modifies any right, guarantee or protection granted to you by a mandatory law of your jurisdiction that cannot lawfully be excluded, restricted or modified; every provision of these Terms is to be read subject to such laws.

17. Country supplements

The supplements in this Section apply to Customers in the named jurisdiction and prevail over the rest of these Terms to the extent of any inconsistency.

17.1 Australia

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded, restricted or modified. Where our liability for failure to comply with a consumer guarantee can be limited under section 64A of the Australian Consumer Law, our liability is limited, at our option, to: (a) the supplying of the services again; or (b) the payment of the cost of having the services supplied again. Prices shown for Australian customers are exclusive of GST unless stated otherwise; GST is applied or reverse-charged as described in Section 5.2.

17.2 New Zealand

This Section records the parties’ agreement in writing, for the purposes of section 43(2) of the Consumer Guarantees Act 1993 (NZ), that: the Service is supplied and acquired in trade; all parties are in trade; the parties agree to contract out of the provisions of the Consumer Guarantees Act 1993; and it is fair and reasonable that the parties are bound by this provision.

17.3 Singapore

Prices shown for Singapore customers do not include Singapore GST unless stated otherwise. For questions about personal data, see the Singapore annex of our Privacy Policy.

17.4 Japan

If, notwithstanding Section 1.1, the agreement with you constitutes a consumer contract under the Consumer Contract Act of Japan, the disclaimers and liability cap in Section 14 apply only to the extent permitted by that Act. Japanese consumption tax is applied as required by law.

18. Governing law, jurisdiction and language

18.1 These Terms are governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction of the first instance over disputes arising in connection with the Service, except where mandatory law of your place of business grants you the right to bring or defend proceedings elsewhere. Nothing in this Section deprives you of the protection of mandatory provisions of the law of your jurisdiction (including those referenced in Section 17).

18.2 These Terms are executed in English. The English text controls for self-serve subscriptions; any translation is provided for convenience only.